Collections Campaign Automation
Banking Sector
100% Reduction in Manual Tasks + ~20 Hours Saved Weekly for Strategic Fund Recovery
100% Reduction of Manual Tasks
~20 Hours Saved per Week
Real-Time Visibility & Automated Commission Calculation
Introduction
As part of the strategic evolution from DataSphere to Simov Labs, this case showcases a comprehensive automation solution that transformed manual, time-consuming collections campaign management into a fully automated, reliable process for a leading banking institution—freeing teams to focus on recovery while improving data quality and efficiency.
Business Challenge
A leading banking institution managed its collections campaigns through highly manual processes, including account list generation, result tracking, and commission calculations for agents. This consumed approximately 20 hours of work per week, introduced high risk of human errors, reduced data quality, and limited the collections team's ability to focus on effective fund recovery. The lack of automation hindered operational efficiency, strategic decision-making, and overall collections performance.
Implemented Solution
- 1Designed and implemented automated data pipelines to feed dedicated datamarts, enabling seamless generation of accounts for inclusion in collections campaigns.
- 2Developed OLAP cubes for multidimensional analysis of campaign data, supporting real-time tracking of results and fully automated commission calculations for collections agents.
- 3Integrated business rules and security standards throughout the pipelines and cubes to ensure data quality, compliance, and reliability.
- 4Provided full process automation, delivering real-time visibility into accounts in campaigns, obtained results, and calculated commissions via intuitive interfaces.
Obtained Results
Achieved 100% reduction in manual tasks, eliminating repetitive data preparation and saving approximately 20 hours of work per week.
Improved data quality and reliability by enforcing business rules and security standards, significantly reducing errors.
Enabled faster, more efficient responses and campaign management through real-time access to accurate, up-to-date information.
Shifted team focus from operational tasks to strategic fund recovery, boosting overall collections effectiveness and results.
Enhanced tracking and commission accuracy via OLAP multidimensional analysis, increasing operational confidence and productivity.
Evolution in Simov Labs
This collections automation project is now fully integrated into our portfolio at Simov Labs. We evolve these data pipelines, datamarts, and OLAP solutions into modern, cloud-native implementations (Snowflake, Databricks, BigQuery) with production-ready AI/ML for predictive collections scoring, real-time campaign optimization, automated agent incentives, advanced anomaly detection, and explicit ROI tracking.
Aligned with DAMA and TDWI governance frameworks, our current approach emphasizes business-first analysis, radical honesty in opportunity assessment, and long-term partnership—ensuring collections processes deliver sustainable efficiency, higher recovery rates, reduced risk, and competitive advantage in banking. No promises. Just results.
Ready to automate your collections campaigns with accurate, real-time insights that maximize recovery and team productivity?
Book a free 30-minute consultation. We'll discuss your collections process and where automation can deliver the most impact.